Overview
Learn how Feedback Hub intake, moderation, public roadmap, and plan-specific capabilities work together.
The Feedback Hub is a public portal for your project. Users submit bug reports, feature requests, and general feedback. Submissions land in a moderation queue inside Frostbyte. Accepted ones convert directly into tasks, so user-reported work flows into your release plan without a copy-paste round trip.
One Hub, two modes
Frostbyte uses one Feedback Hub workflow with two plan modes:
- Bugs only (every tier), a single-purpose public link feeding the Hub moderation queue.
- Full Hub (Indie and above), adding feature and general-feedback submissions, community voting, a hosted URL, and an optional Public roadmap.
If you only need bug reports, use the bugs-only mode. If you want feature requests, voting, and a way to show users what's coming next, use the full Hub.
What submitters see
When you enable the Hub, Free receives a Frostbyte app link. Indie and above also receive a *.getfrostbyte.dev URL automatically, while Studio can use a branded custom domain. See Feedback Hub domains.
No auth is required. Anyone with the link can submit.
The portal shows three submission options (or fewer, depending on your settings):
- Report a bug, title, description, steps to reproduce, severity.
- Request a feature, title, description, why it matters.
- General feedback, open-ended.
Optionally, the Public roadmap tab shows what's planned, in progress, and shipped.
What you see
Inside Frostbyte, the Feedback Hub view shows:
- Settings, toggle the hub on/off, copy the share link, configure which submission types are open, toggle the public roadmap, set auto-attach-to-active-release.
- Moderation queue, pending submissions across all types, sorted newest first.
Each submission has accept, decline, and convert-to-task actions. See Moderation workflow.
Tier matrix
| Feature | Free | Indie | Studio | Enterprise |
|---|---|---|---|---|
| Feedback Hub (Bugs only) | ✓ | ✓ | ✓ | ✓ |
| User feedback + requests | ✗ | ✓ | ✓ | ✓ |
| Public roadmap | ✗ | ✓ | ✓ | ✓ |
| Frostbyte subdomain | ✗ | ✓ | ✓ | ✓ |
| Custom domain | ✗ | ✗ | ✓ | ✓ |
| Custom branding | ✗ | ✗ | ✓* | ✓ |
| Embedded widgets | ✗ | ✗ | ✓* | ✓ |
*Coming soon.
Free includes Feedback Hub in bugs-only mode. Full Hub access starts at Indie.
Real-time
New submissions push to your moderation queue over WebSockets. If you have the queue open and a user submits, it appears at the top within ~100ms. See Activity feed for the wider real-time picture.
What's next
- Set up the hub: Feedback hub setup.
- Brand the public URL: Feedback Hub domains.
- Free bugs-only mode: Feedback Hub: bugs-only mode.
- Day-to-day moderation: Moderation workflow.
- Surface what's planned to users: Public roadmap.