Feedback hub overview
What the Feedback Hub is, which tiers can use which parts, and when to use it vs the simpler Public bug reporter.
The Feedback Hub is a public intake surface for your project, bug reports, feature requests, and general feedback from users. Submissions land in a moderation queue inside Frostbyte. Accepted ones convert directly into tasks, so user-reported work flows into your release plan without a copy-paste round trip.
Two surfaces, one decision
Frostbyte has two ways to collect inbound feedback:
- Public bug reporter (universal, every tier), a single-purpose link for bug reports. Light-touch; designed for "quick complaint" volume.
- Feedback Hub (Basic and above), a full portal with bug, feature, and general-feedback submission types, plus an optional Public roadmap.
If you only need bug reports, the Public bug reporter is enough. If you want to gather feature requests and show users what's coming next, the full Hub is the right surface.
What submitters see
The hub renders at https://getfrostbyte.dev/feedback/<your-token>. No auth required, anyone with the link can submit.
The portal shows three submission options (or fewer, depending on your settings):
- Report a bug, title, description, steps to reproduce, severity.
- Request a feature, title, description, why-this-matters.
- General feedback, open-ended.
Optionally, the Public roadmap tab shows what's planned, in progress, and shipped.
What you see
Inside Frostbyte, the Feedback Hub view shows:
- Settings, toggle the hub on/off, copy the share link, configure which submission types are open, toggle the public roadmap, set auto-attach-to-active-release.
- Moderation queue, pending submissions across all types, sorted newest first.
Each submission has accept / decline / convert-to-task actions. See Moderation workflow.
Tier matrix
| Feature | Free | Basic | Pro | Enterprise |
|---|---|---|---|---|
| Public bug reporter | ✓ | ✓ | ✓ | ✓ |
| User feedback + requests | ✗ | ✓ | ✓ | ✓ |
| Public roadmap | ✗ | ✓ | ✓ | ✓ |
| Custom domain | ✗ | ✗ | ✓* | ✓ |
| Custom branding | ✗ | ✗ | ✓* | ✓ |
| Embedded widgets | ✗ | ✗ | ✓* | ✓ |
*Coming soon.
The Free tier shipped with the Public bug reporter so even free users can collect early bug reports. Full Hub access lifts to Basic.
Real-time
New submissions push to your moderation queue over WebSockets. If you have the queue open and a user submits, it appears at the top within ~100ms. See Activity feed for the wider real-time picture.
What's next
- Set up the hub: Feedback hub setup.
- The lighter alternative: Public bug reporter.
- Day-to-day moderation: Moderation workflow.
- Surface what's planned to users: Public roadmap.