FAQ

The questions that come up most often. If you're stuck on something not covered here, the docs are organised by topic in the sidebar, start with Getting started or jump to the relevant section.

Pricing and billing

Why is pricing flat per account instead of per-seat?

Per-seat pricing punishes small teams for adding members. Frostbyte is built for groups of 2–10 developers; a flat per-account model means you can add a junior dev or a designer without your bill jumping. The whole team gets the same access for one price.

Are there any hidden fees or per-call AI charges?

No. AI features are gated by a pooled monthly credit pool, never per-call charges. See Billing & credits for the pool sizes per tier.

What happens if I downgrade and I'm over the new tier's limits?

You stay on the higher tier's limits until the end of your current billing cycle, then drop to the new tier. If you're over-cap on the new tier, Frostbyte doesn't auto-remove members or projects, your existing data is intact, but new creations are blocked until you fit under the cap or upgrade back. See Billing & credits.

How do I cancel?

From account settings → Billing → Manage subscription, then cancel from Stripe's hosted portal. Cancellation takes effect at the end of your billing cycle.

Data and export

Can I export everything?

Tasks export via CSV import and export. The PDF export gives a visual board snapshot. There's no full-account JSON dump in v1; if you need one for compliance reasons (GDPR right of access, etc.), email support and we'll generate it manually.

Can I delete my account?

Yes. From account settings, click Delete account. Frostbyte permanently removes your user record, your projects (if you're the sole owner), and your project memberships. Activity entries you authored on shared projects are anonymised, they show "Deleted user" rather than your name.

There's no undo. Export to CSV first if you want a backup.

What happens to projects I'm a member of (not the owner) when I delete?

You're removed as a member; the project continues with the remaining members. Your task assignments become unassigned.

Agents and integrations

Are MCP and the plugin really free on every tier?

Yes, see Plans and limits. The agent-first stance is core to the product pitch; gating it would defeat the purpose. API tokens are available to any logged-in user on any tier — the token requirement is a security boundary, not a paid-feature gate.

Will using MCP burn my AI credits?

No. MCP is plain database access, no LLM is invoked on Frostbyte's side. AI credits only apply to the explicit AI actions (auto-bootstrap, release notes generator, convert-to-task). See AI overview.

Can my agent see other users' data?

No. Agents authenticate as you (via your bearer token) and see exactly what you can see in the UI, your projects only.

Email notifications

What emails will Frostbyte send me?

Lifecycle activation (welcome, first-project nudge, return-to-product), email verification at signup, billing alerts (payment failures, trial ending), and invite notifications when you're added to a project. That's it. Frostbyte does not send marketing newsletters.

You can unsubscribe from lifecycle emails via the link at the bottom of any of them. Billing and verification emails can't be unsubscribed (they're required for the account to function).

Feedback Hub

Why is public voting not available?

Voting is a frequently requested feature that we've explicitly deprioritised for v1. The reasoning: votes optimise for popularity, which often misaligns with what's actually best to build next. We may revisit; right now there's no commitment.

The Public roadmap shows users what's planned without exposing a popularity metric.

Can I customise the Feedback Hub portal?

Custom domain, custom branding, and embedded widgets are coming on Pro+. Until then, all hubs render at https://getfrostbyte.dev/feedback/<token> with the default Frostbyte branding.

Anything else

For anything not covered here, check the relevant sidebar section, or reach out via the contact page on the marketing site. The docs are intentionally compact, if a question keeps coming up that isn't here, we'll add it.