Feedback Portal domains

Use a Frostbyte subdomain or connect your own domain for Feedback Portal and Public roadmap pages.

Every Feedback Portal gets a public URL when you enable it. That URL serves both the intake page and the roadmap:

  • Feedback: https://exampleProject.getfrostbyte.dev/
  • Roadmap: https://exampleProject.getfrostbyte.dev/roadmap

On Studio, you can also point a domain you own at the same portal.

Frostbyte subdomains

When you enable the Feedback Portal, Frostbyte claims a subdomain based on your project name. Change it any time from Feedback Portal → Settings → Public domain: enter a short lowercase slug and Frostbyte serves the portal from it.

Slugs must use lowercase letters, numbers, and hyphens. They can't start or end with a hyphen, and reserved names like www, api, admin, docs, and support are blocked.

Custom domains

Studio projects can connect a domain they own. Subdomains only for now:

  • Supported: feedback.exampleProject.com, roadmap.exampleProject.com
  • Not supported yet: exampleProject.com, www.exampleProject.com

From Feedback Portal → Settings → Public domain, enter the custom hostname. Frostbyte shows two DNS records to add:

Type Name Value
CNAME feedback.exampleProject.com domains.getfrostbyte.dev
TXT _frostbyte-feedback.feedback.exampleProject.com frostbyte-verify=<token>

The CNAME routes traffic to Frostbyte. The TXT record proves you control the domain.

Verifying DNS

After adding the records, click Verify DNS in the domain list. Frostbyte checks that the CNAME points to domains.getfrostbyte.dev, that the TXT record contains the verification token, and that no other Frostbyte project already owns the hostname.

DNS changes can take a few minutes to appear. If verification fails, wait and try again. The domain stays pending until verification succeeds.

Primary domain

If you connect multiple custom domains, choose Make primary on the one Frostbyte should use for copied links and generated share URLs. Generated links prefer the primary active custom domain, then fall back to the Frostbyte subdomain.

Removing a domain

Use Remove next to the hosted or custom domain. Removing a domain stops that hostname from serving the portal, but it doesn't disable the Feedback Portal and doesn't delete submissions.

Troubleshooting

  • CNAME not found: check the record name is exactly the custom hostname and points to domains.getfrostbyte.dev.
  • TXT not found: check the TXT record starts with _frostbyte-feedback. followed by the full custom hostname.
  • Domain already connected: another project owns that hostname. Remove it there first, or choose a different subdomain.
  • Certificate or browser warning: DNS can verify before the TLS certificate finishes issuing. Wait a few minutes and retry.

What's next

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