Feedback Portal
Set up the public portal where users report bugs and request features, including the bugs-only mode included on every plan.
The Feedback Portal is a public portal for your project. Users submit bug reports, feature requests, and general feedback without creating an account. Submissions land in Signals, where you review them and turn the useful ones into tasks.
One Hub, two modes
- Bugs only (every plan, including Free): a single public link for bug reports, feeding the same review queue.
- Full Hub (Indie and above): adds feature requests, general feedback, community voting, a hosted URL, and an optional Public roadmap.
If you only need bug reports, bugs-only mode covers it. If you want feature requests, voting, and a roadmap your users can see, that starts at Indie.
Enabling the Hub
Open Feedback Portal in your project and click Enable hub.
On Indie and above, Frostbyte provisions a subdomain based on your project name, like https://yourproject.getfrostbyte.dev/, and the URL is live immediately. You can change the slug or connect a custom domain later. See Feedback Portal domains.
On Free, the Hub runs in bugs-only mode with a public URL under /feedback/<token>. The link is unguessable but otherwise open.
Share the link wherever your users are: support email, marketing site, in-app banner, Discord.
Configuring submissions
Three submission types, each with its own toggle:
- Bugs: title, description, steps to reproduce, severity.
- Features: title, description, why it matters.
- General feedback: free-form.
The portal only shows the types you've enabled. On Free, bugs are the only type available.
A separate toggle, Auto-attach accepted items to active release, controls where accepted submissions land. When it's on, accepting a submission creates a task on the current active release. When it's off, the task lands with no release attached. Most teams leave it on while the product is young and turn it off once releases are tightly scoped.
What submitters see
Anyone with the link can submit; there's no submitter login. Friction kills feedback volume, so the forms stay short.
Bug reports capture what happened, what the user expected, optional steps to reproduce, a severity, and an optional email for follow-up. When you accept a report as a task, the steps to reproduce become subtasks and the severity maps to task priority.
On the full Hub, users can also vote on public feature requests, and the optional Public roadmap shows what's planned, in progress, and shipped.
Submissions are rate-limited per IP, so a flood from one source gets cut off.
What you see
Every submission lands in Signals as it arrives, alongside anything you captured yourself. From there each one can become a task, link to existing work, be saved for later, or be dismissed. See Convert feedback to task for the one-click conversion.
Tier matrix
| Feature | Free | Indie | Studio | Enterprise |
|---|---|---|---|---|
| Bug reports | ✓ | ✓ | ✓ | ✓ |
| Feature requests + general feedback | ✗ | ✓ | ✓ | ✓ |
| Community voting | ✗ | ✓ | ✓ | ✓ |
| Public roadmap | ✗ | ✓ | ✓ | ✓ |
| Frostbyte subdomain | ✗ | ✓ | ✓ | ✓ |
| Custom domain | ✗ | ✗ | ✓ | ✓ |
| Remove Frostbyte branding | ✗ | ✗ | ✓ | ✓ |
| Embed widget | ✗ | ✗ | ✓ | ✓ |
Disabling the Hub
Toggle Disable hub in settings. The public URL returns 404 straight away, and existing submissions stay in Signals. Re-enabling brings back the same URL, submissions included.
What's next
- Add a floating feedback button to your own site: Embed widget.
- Put the portal on your own domain: Feedback Portal domains.
- Show users what's coming: Public roadmap.